Privacy Policy

Last updated: 13 November 2026

Who we are

This website belongs to Neo Spine Clinic, the practice of Dr. Amit Sharma, Suite 335, 3rd Floor, Panchratna Building, Opera House, Charni Road East, Mumbai 400004. Phone and WhatsApp: +91 9967600461. Email: neospineclinic@gmail.com.

What we collect and why

Appointment form: your name, phone number, email, city and message. We use them only to call or message you about your appointment.

MRI and report upload (Second Opinion page): the files you choose to send. They go straight to a private Google Drive folder of the clinic, are seen only by Dr. Sharma and his team, and are deleted automatically 30 days after upload. They are not stored on this website.

We ask for your consent with a tick box before any form is sent. The box is never ticked for you.

WhatsApp and phone links open your own app. What you send there follows that app's privacy policy.

Google reviews on this website

The patient reviews, star ratings and review counts shown on this website come directly from Dr. Sharma's public Google Business Profiles (Neo Spine Clinic, Saifee Hospital and Pinnacle Orthocentre, Thane), through Google's official Places service. They update by themselves.

We do not write, edit, translate or pay for any review. Each review links to the original on Google. The rating and total count include all Google reviews. The cards show a selection of recent 4 and 5 star reviews that have written text.

Cookies and Google Analytics

We use Google Analytics cookies to count visits and see which pages are useful. They do not tell us who you are and are not used for ads. You can turn them off any time with "Cookie settings" at the bottom of every page. If you are under 18, please turn them off.

Data stored outside India

Google (Gmail, Drive, Sheets and Analytics) and our hosting provider may store data on servers outside India. If you choose to send your request on WhatsApp, it is handled by WhatsApp (Meta). These transfers are allowed under Section 16 of the DPDP Act, 2023. We do not send data to any country restricted by the Government of India.

Security records

To protect the website, we record logins and important admin changes with the IP address. These records are kept for 200 days and then deleted automatically, in line with CERT-In guidelines.

Who we share data with

We do not sell or rent your data. It is stored with Google (Gmail, Drive, Sheets and Analytics) and our hosting provider, Bluehost, only to run this website and the clinic.

How long we keep it

Appointment details are kept only as long as needed to arrange and follow up your appointment, or longer where medical record rules require it. Appointment requests are deleted after 1 year. Uploaded scans are deleted automatically after 30 days. You can ask us to delete your details at any time.

Your rights (Digital Personal Data Protection Act, 2023)

You can ask to see what personal data we hold about you, correct or update it, or have it erased. You can withdraw your consent at any time, as easily as you gave it: write to neospineclinic@gmail.com or call +91 9967600461. Withdrawing consent does not affect anything done before it.

You can also nominate a person to exercise these rights for you if you are unable to.

Children: if the patient is under 18, a parent or legal guardian must fill the form and gives consent on their behalf.

Grievance contact

For any question or complaint about your data, contact: Dr. Amit Sharma, Neo Spine Clinic, Suite 335, Panchratna Building, Opera House, Mumbai 400004. Email: neospineclinic@gmail.com. We reply within 7 working days. If you are not satisfied with our reply, you may complain to the Data Protection Board of India.

Data security and breaches

Forms are sent over an encrypted (HTTPS) connection. Access to the clinic's Google account is limited to the clinic team. If a data breach affects you, we will inform you and the Data Protection Board as the law requires.

Medical information

Content on this website is patient education reviewed by Dr. Sharma. It does not replace a consultation with a doctor.